Refund condition in case of tour cancellation or tour date change

Refund in case of tour cancellation

  • If the excursion is canceled more than a day before the program, the refund of the paid amount is made in full (this does not apply to overseas tours where the flight, visas and accommodation are paid in advance).
  • If the excursions are canceled due to circumstances beyond the buyer's control (canceled by the company conducting the program due to weather conditions, due to non-recruitment of the group and other reasons caused by the organizing company), paid amount will be refunded in full.
  • If it is impossible to visit the tour due to illness, in the presence of medical report from the hospital, a full refund of the amount paid to the guest is made, to whom the medical report is issued.
  • If the excursion is canceled at the request of customers on the day preceding the day of the excursion before 17.00, a refund is made in the amount of 50% of the paid amount.
  • If the tour is cancelled by customers request, after 17:00 of the day preceding the tour, no refund will be made.
  • If the excursion is canceled on the day of the excursion, because of the customers illness , without medical report or because of the strong delay of customers to the place of departure for the program or for some other reason, depending on the customers, no refund will be made.

Condition of tour date changing

  • Change of the tour date at the request of buyers without additional charges is possible until 17:00 of the day preceding the tour (this does not apply to overseas tours, where the flight, visas and accommodation are paid in advance).
  • Change of the tour date at the request of buyers after 17.00 of the day preceding the tour, is made with an additional charge of 50% of the cost of the tour (this does not apply to overseas tours , where the flight, visas and accommodation are paid in advance).

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